Support
Answers to the questions we receive most. If yours is not here, write to us and we will reply within 48 hours.
Why is the rate different from my bank?
Divix shows the mid-market rate. Banks and exchange desks add a margin or fee, so what you receive is usually slightly lower. Our guide on the mid-market rate shows how to measure the difference.
How do I add a currency to my favorites?
Tap the star next to a currency on the converter or in the Markets list. Use the Favorites filter in Markets to see them together.
How do I change a currency?
Tap the currency code on either card, pick another one from the list, and use the filters or search to find it. Tap the swap button to reverse the pair.
Does Divix work offline?
Yes. The last rates are saved on your phone. A label shows whether you are seeing live, cached or offline data.
How can I remove ads?
Open Settings in the app and choose Remove ads. It is a one-time purchase with no subscription. You can also watch a video from the home screen for one hour without ads.
I changed phones. How do I restore my purchase?
Open Settings in Divix on the new phone and tap Restore purchases. Sign in with the same Apple ID you used before.
Is there an Android version?
Not yet. Divix is available for iPhone.
A rate looks wrong or out of date.
Write to us with the currency pair, the value you see and the value you expected. Check the freshness label first: cached or offline rates show the last saved value.
Still need help?
Send us the currency pair, your iOS version and what you expected to see.